Job Introduction

Information Advice and Support Triage Officer

£19,500 37 hours per week (job share of 18.5 hours per week also considered)

We are The Rose Road Association, a Registered Charity providing essential Care and support Services in Southampton. We are passionate about supporting children and adults with, Learning disabilities, Physical disabilities and /or Autism. 

An exciting opportunity has arisen for an Information Advice and Support Triage Officer to join our Team. The role is based at the Rose Road Association at the Bradbury Centre in Aldermoor Road, Southampton with occasional travel necessary.

Our SEND Information Advice and Support Services provide impartial, confidential and free information, Advice and Support to children and young people with Special Educational Needs and Disabilities (SEND) and their parents.  We currently deliver SENDIASS in Southampton, Portsmouth and West Berkshire.

The Triage Officer will provide initial information and advice, making use of our extensive factsheets and signposting to other organisations.  More complex or in-depth queries will be passed to SENDIASS advisers via our query database, Charity Log.

Above all, we want someone who shares in our values.  These are:

• A commitment to Quality and Standards and being the best we can be
• Treating people as individuals with dignity, being Person Centred.
• Working Together as a team, with Trust and Respect for each other and for the families we support
• Taking Pride and Passion in the difference we make to families and finding the Fun and Celebration in everything that we do

Interested? Apply at www.roseroad.org.uk/Jobs . You will be asked to register your details with Staff-finda and to upload your CV.  You will have access to the full Job Description and person specification and an opportunity for you to tell us about your personal qualities and why you believe that you are right for this role.

Closing date: Tuesday 5^th March 2019

Interview date: Monday 11^th March 2019

This post will be subject to an Enhanced DBS check.

Charity No. 276172. No agencies please.

We are committed to the equality of opportunity in both the provision of our services and the employment of staff to provide these services.

Package Description

Information Advice and Support Triage Officer - Southampton - 37 hours a week (or job share would be considered) - Salary £19,500